Zen

At Velour Aroma, we strive to provide you with the highest quality products and a seamless shopping experience. Due to the nature of our handcrafted and personalized items, we regret to inform you that we do not accept returns or offer refunds.

While we do not accommodate returns or refunds, we highly value your feedback. If you encounter any issues with your purchase or have suggestions for improvement, please don't hesitate to reach out to us. Your insights are invaluable in our ongoing efforts to enhance our products and services.

Order Processing:

• All orders are processed and dispatched within 1-3 business days, excluding weekends and holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery progress.

Shipping Methods:

• We offer various shipping methods to accommodate your needs.
• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Guaranteed delivery within 2-3 business days.
• International Shipping: Delivery times vary based on the destination.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the selected shipping method.
• Free shipping may be available for orders exceeding a specified amount, and promotions may apply during certain periods.

Tracking Your Order:

• You will receive a tracking number in your shipping confirmation email.
• Use this tracking number to monitor the status of your order through our website or the shipping carrier's online portal.

Size: 8.0 oz

Approximate Burn Time: 40-60 hrs