Refund Policy

At Velour Aroma, we are dedicated to providing our customers with high-quality products and a satisfying shopping experience. Please review our refund policy outlined below:

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Refunds and Exchanges: We regret to inform you that Velour Aroma does not accept refunds or exchanges on purchased products. All sales are final. We take pride in the quality of our items, and we strive to ensure that each product meets the highest standards before leaving our facility.

 

Customer Feedback: While we do not offer refunds or exchanges, we highly value your feedback and experience with our products. Your comments help us improve our offerings and enhance the overall satisfaction of our customers. If you have any concerns or issues with your purchase, please do not hesitate to contact our customer service team at velouraromaco@gmail.com.

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Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please contact us immediately. We will work with you to address the issue and provide a suitable resolution. Please document any damages with clear photographs and include them in your communication with our customer service team.

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Lost or Stolen Packages: Velour Aroma is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please ensure that your shipping address is accurate and secure. If you encounter any issues with the delivery of your package, contact the shipping carrier for assistance.

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Changes to this Policy: Velour Aroma reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

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We appreciate your understanding regarding our refund policy. We are committed to providing exceptional products and service, and your satisfaction is our priority. If you have any questions or require further clarification, feel free to reach out to our customer service team.

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Thank you for choosing Velour Aroma!